Call Types

OnePerfectSlice automatically classifies every call by type using AI. Classification drives everything downstream — which summary template is used, which scorecard criteria apply, and how the call is grouped for analysis.

How it works

Classification is fully AI-powered. No rules to maintain, no manual tagging.

1. The transcript is analyzed by AI alongside your team’s configured call types
2. A primary type is assigned (required), plus an optional secondary type
3. An AI-generated title is created for the call
4. A rationale explains why the call was classified that way

Once classified, the matched summary and scorecard templates are automatically applied — no manual step required.

System call types

OnePerfectSlice includes 11 built-in call types, each with its own summary and scorecard template:

Call Type	What the summary surfaces
Discovery Call	Pain points, decision criteria, budget signals, timeline, competitive landscape, buying team, and next steps
Demo Call	Feature reactions, pain-to-feature mapping, objections addressed, concerns, and next steps
Customer Growth Call	Expansion signals, growth obstacles, stakeholder dynamics, competitive signals, and enablement needs
Customer Follow-Up Call	Momentum, remaining obstacles, stakeholder dynamics, and follow-up actions
Renewal Call	Renewal signals, churn risks, value anchoring, competitive signals, and enablement needs
Onboarding & Training Call	Training objectives, topics covered, key learnings, engagement level, and follow-up items
Support Call	Support risks, feature gaps, workflow fit, resolution signals, and enablement needs
Internal Strategy Call	High-level business planning and positioning
Internal Execution Call	Day-to-day operations, process improvements, and tactical planning
Internal Coordination Call	Post-engagement alignment and internal action items
Miscellaneous Call	General-purpose summary for calls that don’t fit other categories

Teams can also create custom call types with their own summary and scorecard templates tailored to their specific workflow.

Why it matters

Without classification, every call gets the same generic treatment. With it:

• Summaries are tailored — a discovery summary surfaces different context than a demo summary
• Scorecards are relevant — reps are evaluated against criteria that match the type of conversation they’re having
• Patterns emerge — compare discovery calls to discovery calls, not discovery calls to proposal calls